Frequently asked.

If your answer isn't here, write to our support team.

What is Podinfly?

A print-on-demand management platform for Etsy sellers where orders are auto-synced and production/shipping processes are managed.

How do I connect my Etsy account?

After signing up, click 'Connect your shop' in the panel to securely link your Etsy account via OAuth.

Which countries do you ship to?

The delivery address arrives from the Etsy order as-is. The supplier producing the order buys the shipping label on its own EasyPost account, and the tracking number is written back to the Etsy order through ShipStation. Which countries an order can reach depends on the supplier and the carrier selected — ask our support team about a specific country.

Can I add manual orders?

Yes. You can add non-Etsy orders manually from the panel; they appear in the order list with a 'Manual' source.

Does tracking auto-sync to Etsy?

Yes. When the supplier buys the shipping label (or enters a tracking number by hand), the system marks the order as shipped through ShipStation and the tracking is written back to the Etsy order.

Do I need a credit card?

No. Start on the free plan with no card, and upgrade whenever you want.

Which files can I upload?

PNG, JPG and WEBP. The background comes off your artwork, then it becomes a mockup and a listing.

Which language are listings written in?

The Etsy title, the 13 tags and the description are written in English — that is the language buyers search in. The panel interface runs in Turkish and English.

What if I don't have an Etsy shop yet?

Prepare your products in Commerce OS first; when you are ready, connect your Etsy account and publish the same products.

What happens when I run out of credits?

Generating pauses, your account stays open. Grab a top-up pack in the app or move up a plan — and your credits refill every month anyway.

What do I get on the free plan?

Credits and listings that refill every month, with no card needed. The current figures are on the pricing page.

Can I cancel anytime?

Yes. Cancel and the plan runs to the end of the period you paid for — you keep using your credits until then.

What do I save by paying yearly?

You pay less than monthly; the exact rate depends on the plan and sits on the plan card.

Which currency am I charged in?

Prices are in US dollars. Monthly plans are charged every month, yearly plans once a year.

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